FAQs

FAQs

01

Pre-Sale

What is POS System?
The point of sale (POS) is the time and place where a retail transaction is completed. It is the point at which a customer makes a bill and payment to the merchant in exchange for goods or after provision of a service. A complete POS system includes several hardware peripherals working together to provide excellent customer service.
Why do your business need an POS/ePOS System?
Any POS solution will assist your business in running more efficiently and effectively, providing you with a greater level of control over your business. A good combination of  POS Hardware and Software System can help improve customer experience, spend per head levels, and improve staff performance as well as providing greater control and management over your entire business.
Who is Raiser POS?
Raiser POS is your first POS partner that can customize the perfect business solution for you, no matter what type of business you own. Raiser POS is born out of the needs and problems faced by retailers and POS end-users. Manufactured to OUR specifications by Advantech. Currently, Raiser POS is the most adaptive hardware to almost all most user-friendly software various industry verticals such as restaurants, retail stores and B2B wholesalers. Raiser POS efficiency promises to keep retail POS hardware problems and failures out of your management agenda.
What time should I start looking for the POS system?
Raiser POS will always help our customers to arrange the most applicable schedule according to their own specific situation. The Standard Raiser POS system is available off the shelf. However, if there is any customisation involved, we provide a schedule of delivery to enable your planning for just-in-time delivery too. However, we suggest the completion of testing and finalisation of model specifications be completed at least 3 weeks before your planning opening and in order to avoid any uncertainty. Alternately, if you already are running a business with POS environment, and the hardware/software issues persist and cause loss in revenue, please contact us to understand and recommend how Raiser POS can provide ‘peace-of-mind’ service.
Should I buy the point of sale hardware or the retail software first for my busniess?
Depending on your business vertical, there are a variety of applications to support your business goals and aims and processes. Raiser POS is built and tested for a large variety of widely used applications – online as well as offline. A list of Software applications Raiser POS has been checked to verify and available here www.raiserpos.in, where a list of software is mentioned there, If you cannot find any information that you are looking for, please contact us (online chat) whatsapp (+91 9223434150/9223434155 or call +91 9920080420) and one of our sales team members will help you. Our sales hotline is: +919920080420.
“I am not great with computers” will I be able to manage the system?
With the current evolution in the use of mobile and retail technology, using a POS is just child’s play. You don’t have to be an expert in IT in order a POS System. When you have finalised the software combination with Raiser POS, our installation team will give you appropriate information so that you are confident in using the system and able to manage your business better. Our installation team will also guide you, to distinguish between software glitches and hardware errors.
Is my store too small to benefit from a POS system?
More than likely, these days, you can’t afford not to have a point of sale system. Raiser POS systems are suitable for any size of stores and are designed to fit businesses of any size—from single location mom-and-pop shops to the mega-chains with thousands of locations. Distinguish your wants from your needs, and talk to us. You’ll find all your hardware & peripheral solutions for your point of sale that meets your needs—and your budget!

02

Purchase Intent

Is raiser POS compatible or equipped for legacy software I use?
Yes. Raiser POS has been tested for leading web-based POS applications suite. Raiser POS is known to add efficiency to your business process by being almost maintenance free. Please peruse the features list of Raiser POS.
How much does Raiser POS Systems Cost?
Prices will vary due to each system being tailor made to suit each business. Quantity Volumes, Customisations, peripherals selected will add true value to the business eco-system. Call +91 9920080420 to speak with one of our Point of Sale Specialists and we can provide you with a free POS hardware consultation. Our Sales personnel will help and guide you through your evaluation and cost process.
I already have some old hardware, can I only get buyback offer from Raiser POS?
Raiser POS is always looking for the best and most effective solution for our customer, if you already have some hardware, we can give you different plans depending on the specific case. The offer is based on a few factors aging, state and such usability features that can be discussed in the course of the purchase process.
If I want to additional peripheral or HW adjustment about the system with legacy or new hardware procured elsewhere.
The team at Raiser POS, is usually up-to-date with emerging technology and always has the urge to learn new things, that is the reason why we are recognised by the top companies in the Retail Industry. IF you have any new functions that you are need, please let us know, we welcome every kind of suggestions and opinions. Of course, in some cases, backward compatibility with older hardware would be an issue. Timeframes for such study and implementation will be discussed separately.
What makes Raiser POS different? Why choose Raiser POS?
  • Built to last long
  • Noise free device
  • Compact workhorse
  • Minimum internal maintenance
  • Sufficient and Efficient role
  • Aesthetics and ergonomic tested
  • All weather and climate tolerant
  • Minimum mechanical parts reduces wear and tear care.
  • Quick turnaround service
  •  Manufactured to world retail efficiency standards.
Do I get free trial?
Unfortunately, we do not provide free trail. However, you can always request a demonstration online. We always welcome you to drop by our office to find out more about us, or contact our sales team to make an appointment!
Purchase Intent: How can I place an order?
Online or by phone. Call +91 9920080420 to speak with one of our Point of Sale Specialists and we can provide you with a free POS hardware consultation and take the order with you over the phone, and immediately confirm your order online on your own.

03

Customer Support

After purchasing the system, if there are any operational problems, what should I do?
Since the first day of the business, Raiser POS puts our customers, always in the first place, we want to ensure our customers satisfaction.
  • Our technical support hot line is from 9.30 AM to 6.30 PM, 6 days a week.
  • If you have any questions or issues, do not hesitate to contact us, the support number is: 1800 -212-4520
  • Also, you can send us the email or follow us using tawkto or Whatsapp.
Our first goal is to guarantee the smooth operation of customer’s business, so we also have technicians who are able to give you onsite support.
Shipping: If I place an order today, when will me order ship?
Usually the Standard Raiser POS orders placed before 12.00 pm on any working day usually ship out within 8 working hours. However for customised Raiser POS, a predefined shipping and delivery schedule will be provided within a 4 working hours of placing the confirmed order. Raiser POS usually arrives on-site within 48 hours of dispatch from the holding/shipping premises.
Shipping: How much does shipping cost?
Ground shipping anywhere in India freight charges. Separate Shipping is calculated by weight for express orders and orders being shipped outside India.
Returns: How long do I have to return a product?
Returns are possible only under certain conditions as mentioned in the Terms and Conditions of Purchase. As every Raiser POS has been tested and shipped as per your needs and purchase order. In the rarest case, a Raiser POS may be returned for damage during shipping/transit or a manufacturing defect. Incidentally, Raiser POS has a record of just 0.01% returns due to manufacturing/shipping fault.
Service Support: Do you provide onsite or ship-to-service centre product support?
Raiser POS has a nationwide sales and support office, with access to full technical backup,  coordinated via our support call centre. Our repair and emergency breakdown service is available to both warranty contract and AMC contract customers. We also provide support to non-contract/one-off repair customers (on applicable rate-card charges). In the case of manufacturing defects (and during warranty period) Raiser POS is serviced ONSITE. Our service /support engineers carry a limited stock of routinely used spares and the support office holds a comprehensive stock of spares, if need be, parts and spares are procured from the factory in order to reduce downtime. Time frames and charges applicable as per pre-defined rate-card. All parts used are manufacturer guaranteed.
Do I get free trial?
Unfortunately, we do not provide free trail. However, you can always request a demonstration online. We always welcome you to drop by our office to find out more about us, or contact our sales team to make an appointment!
Purchase Intent: How can I place an order?
Online or by phone. Call +91 9920080420 to speak with one of our Point of Sale Specialists and we can provide you with a free POS hardware consultation and take the order with you over the phone, and immediately confirm your order online on your own.